ISO/IEC 20000-1 Certification

ISO IEC 20000-1 Certification services that help you identify gaps for improvement within your IT service management system ITSMS.

ISO/IEC 20000-1 is an internationally required standard that provides the framework for implementing Service Management System (SMS) in your organization. ISO 20000-1 certification helps to provide the necessary requirements to manage services in your organization in a defined quality. This standard is based on the description of the required processes that are well-described by the IT companies. An ISO/IEC 20000-1 certified management system includes the planning, design, transition, delivery, and improvement of services in the organization to fulfill the requirements of ISO/IEC 20000-1 Certification.

We help organizations become more secured and competitive

ISO/IEC 20000-1 is the international standard for Service Management Systems (SMS). In changing service delivery environments, it helps you respond to increasing service demands and deliver value for customers, users and your organization. By achieving ISO/IEC 20000-1 certification you provide assurance to stakeholders, showing that service quality is at the heart of your organization and you’re serious about delivering a consistent and reliable service that continues to add value. ISO/IEC 20000-1 is ideal for any service provider, large or small, who wants to provide assurance in the quality of the services they deliver. It’s commonly used for IT services, facilities management and business services to help ensure effective and resilient services in today’s changing service delivery environment.

We provide strategic, transformational, and technical offerings in risk and compliance

Our approach to risk and compliance Auditing

Benefits of becoming certified

The potential benefits of ISO 20000-1 are numerous, but the most significant and tangible ones are that the standard enables your organization to:

Build and operate an IT management system within a well-defined and clear framework, which at the same time is flexible to your own business needs and expectations. Reduce the vulnerability to organizational risk particularly cyber threats. Meet contractual requirements. Increase consumer and business trust and satisfaction for the IT services offered. Ensure seamless and trouble-free operation internally and externally.

Commodity Risk Management

Our work revolves around assisting clients in effectively managing financial risk and compliance throughout their production supply chain. We begin by quantifying a range of risks, including those related to trading, operations, and strategic aspects. By thoroughly understanding these risks, we can develop strategies and solutions to mitigate them effectively.

Credit Risk Management

Our expertise lies in constructing advanced end-to-end credit processes that not only enhance clients' operational efficiency but also significantly elevate the quality of credit decisions. By leveraging our specialized knowledge and tools, we assist organizations in streamlining their credit processes from start to finish, resulting in improved efficiency and more informed and accurate credit-related judgments.

Operational Risk Management

Our focus is on supporting clients in establishing robust guardrails that minimize the risk of reputational damage or regulatory penalties. By working closely with organizations, we help them develop and implement clear guidelines and protocols that align with regulatory requirements and best practices. These guardrails serve as a framework for ethical and compliant conduct, safeguarding the organization's reputation and reducing the likelihood of negative consequences.

85%
Expected loss reduction

We assisted a leading merchant acquirer in the travel and airline industries with risk management and compliance, resulting in reduced exposure, lower expected losses, and increased profitability in high-risk sectors during a crisis. We successfully reduced the client’s exposure by over one-third and mitigated expected losses by approximately 85% during this turbulent period.

5%
Uplift

A global USA bank partnered with us to enhance their treasury, asset and liability management operating models, as well as their liquidity and interest rate risk management process. Through this transformational engagement, we made revisions to the client’s behavioral models and hedging strategy

>10
Automotive industry

We designed and implemented a global integrity and compliance program for a world-leading automobile manufacturer. The program focused on implementing processes and inspiring people, strengthening governance and processes across more than 500 legal entities worldwide. Through diverse communication, training, and enablement initiatives, we engaged all employees on the path to achieving sustainable culture change.

Client results

Explore our success stories to see how we have helped businesses like yours overcome challenges and achieve tangible results.

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